Our client, residential mortgage company, is currently seeking an onsite Customer Experience Specialist in Phoenix AZ.

Location: Phoenix AZ

Onsite/Remote: 100% Onsite

Contract Length: Temp to Perm

Pay Rate: $23.00 an hour

Requirements: Must have mortgage experience in a call center role and/or strong experience in a customer service call center role in the financial industry.

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

The Customer Experience Specialist will:

· Operate in a Call Center environment as a customer success advocate

· Answer high-volume, inbound calls or texts from current customers in a timely manner

· Perform routine data entry and validation tasks

· Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties

· Interact with multiple departments to expedite processing and/or issue resolution

· Perform other related duties as required and assigned

· Demonstrate behaviors which are aligned with the organization's desired culture and values

Qualifications:

· Mortgage and/or financial services call center experience is a plus

· Bilingual Spanish is a plus

· General understanding of applicable Federal, State and Local mortgage regulations a plus

· Capable communicator, written and oral

· Strong negotiation skills with ability to effectively resolve problems

· Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.